Terms of Use & Transactions for the So Nice Online Store

1. General Information

Welcome to the So Nice online store, where products offered for sale belong to the company “SO NICE MONOPROSOPI E.P.E. - Cosmetics and Related Goods Trading,” operating under the trade name “SO NICE M.E.P.E.” with registered office at Acharnes 13671, Greece, Tax ID 998994975, Tax Office of Acharnes, phone: +30 210 2317193, fax: +30 210 2317787.

The display, presentation, sale, transportation, storage, delivery, and possible return of the products featured on this website, as well as the protection of your personal data and the security of your transactions, are governed by these Terms of Use and the Privacy Policy (hereinafter collectively referred to as the "Data Protection Policies"). We encourage you to read these carefully before browsing So Nice and making any purchases.

Your use of the So Nice website, including any transactions or communications with our company, constitutes your unconditional acceptance of the Data Protection Policies. Should you disagree with any part or all of the Data Protection Policies, or if you have any questions, please contact us via email at customerservice@sonice.gr prior to browsing or completing a transaction. Otherwise, your acceptance of all terms and the Privacy Policy is deemed unconditional.

If you disagree with any part or all of the Data Protection Policies, you must refrain from using the website; otherwise, your continued use will be considered explicit and unconditional acceptance and consent.

Our company reserves the right to modify, update, or upgrade at any time and without prior notice (to users, consumers, visitors, or members of So Nice, individually or collectively):
a) part or all of these Terms of Use and Data Protection Policies,
b) part or all of the content of So Nice, and
c) part or all of the external appearance (interface), structure, or configuration of So Nice, including its technical specifications.

Users and visitors are responsible for regularly reviewing any changes. Continued use constitutes explicit and unconditional acceptance of the modified terms. Otherwise, users should refrain from visiting the website.

Additionally, the company reserves the right, at any time and without justification or prior notice, to cancel, suspend, or terminate the operation of So Nice. Users acknowledge and unconditionally accept all the above simply by browsing or using So Nice’s services.

So Nice makes every effort to ensure the accuracy and truthfulness of the information and content presented on the website. However, it bears no responsibility for the reliability, completeness, or timeliness of such information. Nothing provided through this website constitutes direct or indirect encouragement, advice, or solicitation to perform any act; it is the user’s sole discretion to evaluate the information and act according to their own judgment, excluding any liability on our part.

Users of this website are obligated to use the services lawfully, ethically, and in accordance with these terms, refraining from any acts or omissions that may damage the operation of the website or third-party intellectual property rights. By placing an order through the website, you warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.

2. Service Description

The So Nice online store showcases, promotes, and resells products from suppliers with whom it cooperates. The company reserves the right to freely select the products displayed on So Nice and to modify, update, or withdraw them at any time without prior notice or liability. The same applies to pricing policies, offers, and discounts, which may be freely chosen, modified, updated, or withdrawn at any time without prior notice or obligation to maintain them for any specific period.

3. Order Request Submission & Order Completion

So Nice operates as a department store partnering with both international and domestic suppliers to offer a wide range of products at the best possible prices. While every effort is made to ensure product availability as shown on So Nice, it is possible that a product displayed may ultimately be unavailable or not deliverable within the specified timeframe due to circumstances beyond our control.

To ensure full transparency and maximum protection against unforeseen events, orders are completed as follows:

a) Submission of Order Request

You may browse our online store, select the desired products, and add them to your shopping cart. You must then submit your order request to our company.

To provide you with the best possible service and facilitate future purchases, you will be registered as a So Nice user during your first order by completing all required personal information in the registration form.

Next, you must fill in all order details shown in the order form. All data you submit to us is strictly protected under our privacy policy and is collected and processed securely and diligently, only with your explicit consent, which you provide by submitting the form.

Each time you send an order request, you must first accept these Terms of Use and the Data Protection Policies. You are responsible for the accuracy and legality of the information you provide, which our company knows only by your declaration.

Upon submitting your order request, you will receive an automated message displaying the order details, which will also be sent to the email address you provided.

All order requests are subject to availability verification (conducted during the processing stage following your request). At the stage of receiving your order request and the automatic display of its content, your request has not yet been processed by our company.

Please note that receiving your order request and automatically displaying its content does not imply acceptance of your order, as it constitutes an offer from you to purchase one or more products.

All orders are subject to our acceptance, which will be confirmed by sending you an email, as outlined below.

b) Order Request Processing

During the processing of your order request, the availability of all products included in your order will be verified.

i) If all requested products are available within the delivery timeframe indicated on our online store, you will receive a confirmation email at the address you provided. Product delivery will then proceed according to the schedule of our partnered courier company. If you prefer an invoice instead of a simple receipt, please contact us by phone beforehand.

ii) If any of the products you ordered are unavailable or will only be available after the specified delivery time, our company will contact you via the email address you provided to discuss possible modifications, corrections, or cancellation of your order. If we are unable to reach you within 10 days of receiving your order request, the unavailable items will be automatically canceled, and a refund will be issued via the payment method used for that product. When the product becomes available again, you will receive an email notification, and if you wish, you may submit a new order request. Any new order, whether modified or not, will be confirmed by a new email, which will serve as the official acceptance of your order and will trigger its execution.

c) Order Errors – Order Rejection

You may correct any errors in your order before clicking the “Order Confirmation” button at the final step of the ordering process on the website.

Our company may contact you via the email address and/or phone number you provided during registration at any time up to and including order delivery to address any issues regarding order receipt, processing, fulfillment, shipping, payment, returns, or any other matter.

Orders will not be accepted if we detect product or pricing errors or if there is a payment problem. Please note that we reserve the right to reject any purchase order at any time.

Both parties agree that such communications (via email) satisfy any legal requirements for written notification, order confirmation, or any other disclosures required by law.

If you wish to raise objections, request clarifications about any messages you have received, or contact us for any other reason, please email us at customerservice@sonice.gr or call 210 2317193.

So Nice is not liable for events beyond its control, including loss, delayed orders, or interruptions of phone service, electricity, software, or other systems, as well as cases of force majeure. Nevertheless, we remain at the disposal of our users/customers to resolve any issues that may arise.

4. Payment Methods

Our company offers several payment options, detailed as follows. Once you decide which payment method suits you best, you select it in the corresponding section of your order request form and enter the necessary information, if required.

The available payment methods are:
a) Cash on delivery
b) Bank deposit to our company’s account
c) Via Viva Payments
d) Via PayPal
e) Credit card (VISA, MASTERCARD, AMERICAN EXPRESS)

For detailed information about each payment method, please see here.

The price of each product is the one displayed on our website at any given time, except in cases of obvious error. So Nice makes every effort to ensure the accuracy of all prices on the site. However, if So Nice identifies a pricing error for a product you ordered, we will notify you as soon as possible so that you may either confirm your order at the corrected price or cancel your order. If we cannot reach you, your order will be considered canceled, and any amounts paid will be refunded. So Nice is not obligated to supply any product at the incorrect lower price, even if an order confirmation email has been sent, especially in cases where the error is evident.

The prices displayed on our website include VAT at 24%, but do not include shipping costs. Prices are shown on the relevant page of the site where you select your preferred shipping/payment method, or you can view detailed costs on the receipt you receive with your purchase. Customers can review the price and shipping costs during the “order review” step.

By clicking the “Approve Payment” button, you confirm that the credit card used belongs to you. Credit cards are subject to validity and approval checks by the card issuer. If payment is not approved by the issuer, So Nice is not responsible for any delay or non-delivery, and no sales contract will be concluded with you.

5. Delivery of Products / Shipping Costs

Upon confirmation of your order, you will be informed of the estimated delivery time of your products depending on the delivery area you have selected. In any case, your order will be shipped by our company or a cooperating courier during business days and hours (Monday to Friday, 09:00–17:00). Our company and its partners take all necessary measures to ensure timely delivery of the products you have ordered according to the delivery schedule indicated. However, we are not responsible for delays caused by force majeure or events beyond our control. This includes, but is not limited to, customs delays, intermediate loading/unloading points, transport strikes, or any other strikes affecting the delivery of products from our suppliers to our warehouses. In case of delays, we will make every effort to contact you and inform you accordingly.

Although we take every precaution to inform you of any lack of availability of products, there is a possibility that unexpected shortages or unavailability may arise from our suppliers even after your order confirmation.

In such cases, we will again make every effort to contact you by phone and/or email to inform you and arrange for a new delivery date, delivery of an alternative product, or cancellation of the unavailable items of your order without any cost to either party. Any payments made for unavailable products will be refunded interest-free within a reasonable time frame. Our company bears no responsibility for such product unavailability.

Products are shipped, except in cases of cash on delivery, only after So Nice has received full payment for the order amount as well as shipping costs. Depending on the delivery address, orders are delivered either by a company employee, a cooperating courier service, or via a postal agency. Customers have the option to pick up their order from the company’s headquarters upon arrangement, free of charge during business hours.

So Nice is obligated to issue a retail receipt or invoice upon the customer’s request, based on information provided after telephone communication. Delivery of the products is considered complete and the order deemed delivered once you or a third party appointed by you, other than the carrier, takes physical possession or control of the products. This is evidenced by the signature on the delivery receipt at the agreed delivery address.

Liability for the products transfers to you once you or a third party appointed by you, other than the carrier, has taken physical possession or control of the products. Ownership of the products passes to you either upon our full receipt of all amounts due related to the products, including shipping costs, or upon delivery as described above, provided the payment has been received prior to delivery.

If it becomes impossible to deliver your order and 15 calendar days have passed since the order became available for delivery without successful delivery for reasons not attributable to us, we will consider that you wish to cancel the contract. We will refund the payment we received from you and the delivery costs as soon as possible and without interest. We reserve the right to charge you for any transportation costs incurred due to the contract termination (which may be higher than the original delivery costs), deducting such amounts from the refund.

6. Product Returns

If you are acting as a consumer, in order for a product return (defective or not) to be valid, the return process and related notice must be received by our company within 14 calendar days from the date you received your order, as specified below.

In any case where a return and/or replacement is allowed as per the terms in Article 7, the product must be accompanied by the original purchase receipt. Products must be in the condition in which they were received by the customer — complete and undamaged, with original packaging that matches the company’s codes, in excellent condition, along with all accompanying documents (e.g., delivery note, retail receipt, etc.). Upon receipt of the returned product, you will be informed by email and/or telephone about the next steps (such as sending a new product, replacement, etc.) following the procedure described in Article 3 above.

Except as stated here and in Article 7, you cannot withdraw from the contract if the subject of the contract is customized products or sealed goods not suitable for return due to health reasons.

7. Product Return Policy

1) Right of Withdrawal

For all product categories, you have the right to return the product you received within 14 calendar days, without giving any reason, from the day you or a third party you appointed (other than the carrier) took physical possession or control of the products. This can be done at no cost to us except for the return shipping costs (courier, carrier, post, or other), which are your responsibility.

To exercise your right of withdrawal, you must notify So Nice within the 14-day period by either calling 210 2317193, sending an email to customerservice@sonice.gr, or using our contact form, explicitly stating your decision to withdraw from the contract.

Conditions for exercising the right of withdrawal within 14 days, in addition to those stated in Article 6, include: the product must not be used, no labels or tags (e.g., stickers, brand markings) must be removed, packaging must be unopened and undamaged. All items must be returned in perfect condition, free from damage or defects (except in the case of defective products), complete, and inside their original packaging (especially for fragile items). All necessary documents must be included. Upon withdrawal, we will promptly refund your payment without interest, and you will bear the return shipping costs unless you deliver the product personally to our company’s headquarters. We reserve the right to withhold the refund until we receive the returned products.

You are liable for any diminished value of the products if their use has altered their nature, characteristics, or functionality. You bear the risk and cost of returning the products as stated above.

2) Return and/or Replacement Policy for Defective Products

a) Our company ensures all products are carefully packaged to arrive undamaged. Some products are fragile or sensitive, and we take all necessary precautions (in cooperation with suppliers and carriers) to ship these items in special protective packaging. However, in very rare cases, damage may occur during shipment or storage, or you may receive a defective product. For this reason, and without affecting your right of withdrawal, we urge you to inspect products upon receipt.

b) If you accept the product without reservation, it means you have accepted it unconditionally from our company. If you notice damage or defects, you may notify us by email at customerservice@sonice.gr or by phone at 210 2317193 within 14 calendar days of receipt, stating whether you want a replacement or to exercise your right of withdrawal. So Nice reserves the right to inspect the returned product and inform you within a reasonable time whether you are entitled to a refund or replacement. If you choose replacement, you should follow the product return procedure.

c) If the product is proven to be defective from manufacture, you may request replacement with the same or another product of your choice, a full refund (for cash-on-delivery or bank transfer payments), or credit to your card (for payments via Viva Payments or PayPal), provided you submit the electronic notice within 14 calendar days of receipt. So Nice will inspect the returned product and notify you promptly regarding your refund or replacement entitlement.

9. INTELLECTUAL PROPERTY RIGHTS

All content of the So Nice website – with the exception of elements belonging to third parties (e.g., intellectual property of partners, affiliates, or other entities) – is the intellectual property of the company. This includes, but is not limited to, texts, photos, designs, trademarks, logos, commercial and financial data, software, files of any kind, and the layout of the website. This content is protected under Greek and European legislation, as well as applicable international conventions on intellectual property.

The appearance or display of this content on the So Nice website shall in no way be construed as a transfer or assignment of any license or right of use. Therefore, any copying, distribution, transmission, processing, storage, reproduction, republication, modification, or any similar action in whole or in part is strictly prohibited without prior written consent from the company.

Any unauthorized use may constitute an infringement of the company’s intellectual and/or industrial property rights. In such cases, the company reserves the right to claim compensation for any actual or consequential damages in accordance with applicable law.

All So Nice trademarks and logos may not be used or reproduced without prior written permission from the company.

The user/customer/visitor/member of So Nice acknowledges and accepts that the company has the right to commercially exploit all content appearing on the website (either directly or through third parties), and to modify such content at any time, with or without prior notice.

10. LIMITATION OF LIABILITY

Unless otherwise explicitly stated in these terms, So Nice’s liability in connection with any product purchased through its website is strictly limited to the purchase price of that product.

So Nice shall not be held liable, under any circumstances, for any loss of income, business, profits, contracts, or data, regardless of the origin. The user/consumer/visitor/member of So Nice fully and unreservedly accepts the company's exclusive right to discontinue access to its services and content whenever it determines that these terms are being violated or when there is evidence or complaints suggesting illegal acts or omissions. The company may also suspend, discontinue, or modify the website's operation, in whole or in part, temporarily or permanently, with or without prior notice.

The company and its partners make every effort, through regular technical checks, to ensure uninterrupted service and a high level of security. However, it bears no responsibility if, for any reason including negligence, the site becomes unavailable or access becomes difficult or impossible. This includes the possible transmission of viruses or other harmful software to users’ devices, despite existing security measures, or unauthorized third-party interference with the site’s content or operations that may impede functionality, cause issues, or lead to data breaches.

So Nice assumes no responsibility for any actions taken by individuals or organizations based on information provided on this website, whether that information originates from So Nice or third parties. In no case shall So Nice be liable for legal, civil, or criminal claims, or for any damage resulting from the use, malfunction, or unavailability of the site, or from unauthorized interventions by third parties in products, services, or information provided through it. The company and its affiliates bear no responsibility for any form of damage, including direct, indirect, incidental, or consequential, regardless of the cause or legal basis.

Furthermore, the company is not responsible for the user’s communication with third-party advertisers on the website or for any transactions that may result from that communication. Nor is it liable for any legal or financial claims arising from use of the website, including (but not limited to) loss of profits, data, revenue, or satisfaction.

In all cases, if any of the above results from proven willful misconduct by the company, it will only be liable for direct damages demonstrably linked to its actions. All limitations of liability stated in these terms are considered valid and accepted by the user/consumer/visitor/member in good faith and in line with standard commercial practices.

Any content uploaded by users to the So Nice website is done at the user's own risk. So Nice is not responsible for any use or misuse of such data by others. By transmitting or uploading any content, users grant So Nice a perpetual, irrevocable, and unrestricted license to use, reproduce, modify, distribute, display, perform, translate, and create derivative works from that content, including the right to sublicense. So Nice may choose not to publish uploaded content and may remove published content at its discretion without notice.

The use of any information obtained through the site is at the sole responsibility of the user, who must evaluate the content and bear any risks that may arise from using it.

11. LINKS TO OTHER SITES

The So Nice website may contain references (hyperlinks) to external websites, for the content and services of which the company bears no responsibility and offers no guarantees regarding their continuous or secure accessibility. Some content on this website may be owned by third parties (e.g., articles, data, or excerpts), or there may be hyperlinks leading to websites owned by third parties, who bear full civil or criminal responsibility for the legality, accuracy, and security of their content and services. So Nice disclaims all liability.

So Nice cannot guarantee that users of this website have any rights to use third-party content made available on it. Users must obtain permission directly from the third-party owners before using or storing such content. These links are provided solely for the convenience of users.

So Nice has no control over third-party websites and their content, which may be accessed through this website. Therefore, So Nice does not endorse, sponsor, advise on, or assume any responsibility for such external sites or their content. For any issue that arises during the visit to or use of those websites, users must contact the respective websites directly, as they bear full responsibility for resolving such issues. Under no circumstances should So Nice be considered as endorsing or adopting the content or services of the websites it links to, nor as being in any way affiliated with them.

Furthermore, users agree that So Nice is not responsible for any direct or indirect damage or loss caused or alleged to have been caused by the use of any content available through or via any external website.

12. SOFTWARE DOWNLOADS

The use of software that is downloaded from this website is at the sole discretion and responsibility of the user, who is responsible for evaluating potential risks. The user must ensure that any software downloaded is compatible with their computer system and is free of viruses.

13. WEBSITE CHANGES

So Nice reserves the right to modify or withdraw any part or the entirety of the website at any time, without prior notice. Users are not entitled to any compensation for being unable to access the services provided on this website.

14. QUESTIONS – NOTIFICATIONS

All inquiries must be submitted via email to: customerservice@sonice.gr.
The company reserves the right to notify users either via email or to the postal address provided when placing an order. A notification will be deemed legally served and received immediately upon posting on the So Nice website, 24 hours after sending an email, or three days after mailing a letter.

15. PRIVACY POLICY – PERSONAL DATA PROTECTION

So Nice considers the protection of users’ personal data a top priority and is responsible for safeguarding all personal information provided. The privacy policy outlines the principles governing the use of this data.

Anyone who uses this website or registers for services offered by So Nice consents to this use. The collection of personal information through the sonice.gr e-shop is solely for the purpose of informing and better serving its customers. By entering this information, the customer provides written consent for it to be used accordingly.

The company commits that it will not rent, sell, or disclose such information to any third party for any reason.
For more details, please read our Privacy and Cookie Policy.

16. CHILDREN

This website is intended for an adult audience (such as investors and individuals seeking information about So Nice). The company does not collect, nor does it intend to collect, information from or about children. So Nice requests that individuals under the age of eighteen (18) do not submit any personal information and instead ask an adult to complete any required procedures.

17. INAPPROPRIATE CONDUCT

So Nice may use the information it collects and/or receives in order to prevent unlawful activities or any activities that may threaten its network or jeopardize the operation of the website.

18. CONTACT

So Nice and its partners are open to questions regarding the privacy policy. Inquiries may be sent via email to: customerservice@sonice.gr.

19. USER OBLIGATIONS

19.1. Your status as a User of this website is personal and must not be shared with any other individual. If you are provided with a username and/or password, you agree to keep them secure and confidential, and you agree to:
(i) immediately notify So Nice of any unauthorized disclosure or use of your username and/or password, and
(ii) accept responsibility for any loss or damage resulting from such unauthorized use or disclosure.

19.2. You are responsible for supplying all equipment necessary to access the website and for covering any third-party charges (e.g., phone or Internet service provider fees).

19.3. You agree to use this website only in accordance with these Terms of Use and any applicable “Additional Legal Terms.” If your unauthorized use of this website results in the loss or damage of any third party who then makes a claim against So Nice, you agree to indemnify So Nice for all losses and/or damages resulting from such a claim.

19.4. As a User of this website, you undertake:

(i) to use the website in accordance with any written instructions provided by So Nice and not for any purpose other than that for which it is made available, as outlined in these Terms, the Additional Legal Terms, or as otherwise specified by So Nice in its publications or notices.
(ii) not to act, knowingly or unknowingly, in violation of any legal or regulatory requirements imposed by a competent authority that has jurisdiction over you or your activities.
(iii) not to use the website to attempt unauthorized access to So Nice’s systems or third-party networks.
(iv) not to use the website to engage in business activities or other conduct that is illegal.
(v) not to transmit material that is defamatory, offensive, or threatening, or that infringes upon the rights of others; or to disrupt, harass, or cause unnecessary concern to others, or to send messages you know to be false.
(vi) to immediately inform So Nice of any claims or legal actions brought against you regarding your use of the website and, upon request, cease the activity giving rise to such a claim.
(vii) to immediately inform So Nice of any changes to your registration information and to ensure that such information remains accurate and up to date.

20. MISCELLANEOUS TERMS

a) Jurisdiction – Applicable Law
For any dispute that may arise regarding the operation or use of the site, and where amicable resolution is not possible, jurisdiction shall lie with the Courts of Athens, Greece. Greek law shall apply to the interpretation and application of these terms and to any other matter related to the use of So Nice.

b) Severability
If any of the aforementioned terms are or become invalid, the remaining terms of this Agreement shall not be affected.

c) Modification of Terms of Use
These Terms of Use may be modified at any time by the company with or without prior notice. Any such changes shall take effect upon being posted on the So Nice website, and users/members are required to review and stay informed of any modifications.

d) Interpretation Clause
Wherever refunds and/or credit to a customer’s account are mentioned, these shall be understood as interest-free.

e) Headings
Headings used in these Terms of Use are provided for convenience only and are not intended to aid in the interpretation of the Agreement.

f) Delay in Exercising Rights
Any delay by either party (company or consumer) in exercising their rights under these terms shall not be considered a waiver of those rights, which may still be exercised at a later time at the party’s reasonable discretion.

g) Acceptance of Terms
The user/consumer/visitor/member of So Nice declares that they have read and accept these terms in full and acknowledge that they govern the entirety of services provided by So Nice throughout their navigation and transactions on the site.